For security reasons, we can only accept orders placed through our website - we take your online security very seriously and invest thousands of pounds every year on SSL certificates that encrypt your information. Placing an order online with our qui

For security reasons, we can only accept orders placed through our website - we take your online security very seriously and invest thousands of pounds every year on SSL certificates that encrypt your information.Placing an order online with our quick and easy steps -1. Decide on the product(s) you would like to purchase then click &#x2018;Add to cart / Select Options &amp; Buy&#x2019;. You will then be shown a summary of your cart, from here you can View cart, Checkout or continue shopping.2. If you have ShopPay, PayPal or GPay we offer express checkout to quickly and easily checkout. If you have an account, you can simple log in and finalise your purchase or check out as a guest. Creating an account allows you to track your present and past orders all in one place3. If you have a Discount code or Gift card please remember to add them and apply to your order before clicking the Pay Now button4. Once you&#x2019;ve added your delivery address you will be presented with a choice of delivery options to choose fromIf paying by card, you will now be asked to enter your card details.If you are paying through PayPal, you will be redirected to another page where you will need to log into your PayPal account.And you&#x2019;re all done! You will receive an email order confirmation form us within the hour, and an email with tracking information as soon as your order leaves our warehouse

How do I place my order?

We accept all major credit and debit cards along with PayPal, GPay, ShopPay and klarna

We accept all major credit and debit cards along with PayPal, GPay, ShopPay and klarna

What payment methods do you accept?

We have payment partners who offer these services, for further information please see our PayPal Credit and Klarna FAQs pages for more details

We have payment partners who offer these services, for further information please see our PayPal Credit and Klarna FAQs pages for more details

Do you offer credit or allow payment by instalments?

Yes, all our prices include VAT where applicable. Organisations exempt from paying VAT are advised to order their goods and pay the VAT and then make their own arrangements to claim it back. We are unable to deduct it for you.

Yes, all our prices include VAT where applicable. Organisations exempt from paying VAT are advised to order their goods and pay the VAT and then make their own arrangements to claim it back. We are unable to deduct it for you.

Do your prices include VAT and what is your procedure for organisations that are exempt from paying VAT?

A message will appear on the product page explaining that the item is out of stock and you will be unable to add it to your basket. If in the unlikely situation there is an error on the website, and you have been able to purchase an out of stock item

A message will appear on the product page explaining that the item is out of stock and you will be unable to add it to your basket. If in the unlikely situation there is an error on the website, and you have been able to purchase an out of stock item we will let you know as soon as possible.

How will I know if something is out of stock?

outdoorgardens

Order

How can I find the size and dimensions of a product?

Is your play equipment suitable for commercial use?

Are the products hard to build and how long does it take to build?

What tools are required?

What do I need to do to prepare my garden?

Is a Safety perimeter recommended for outdoor play equipment?

There are cracks in the wood, is it safe?

There is green staining on some of the wood?

Is the wood treated, do I need to do anything else?

Is the timber treated for Storehaus Sheds?

Are shed panels pre-assembled?

What surface do you suggest a shed is installed on?

Do Storehaus sheds have a floor?

What size timber is used for the framing of Storehaus sheds?

What material are the Storehaus shed windows made from and what do they mean by window units?

Is planning permission required for garden structures?

General info

Does the product have a warranty?

Warranties

Do you offer an assembly installation service at Outdoor Gardens?

How does the Home Installation Service work?

Does your Installation service include fitting Anchors or preparing the ground?

Installation and Assembly

How soon can you get my order to me?

What are the delivery charges?

How long will my order take to dispatch?

Can I track my delivery online?

What if I change my mind and wish to cancel an order before its shipped?

What happens if I am not at home?

Can I choose a specific delivery time?

Can I redirect my order to an alternative address?

Do you deliver on weekends?

Do you deliver outside of the UK?

Delivery

What is your Returns policy?

How can I return my order?

Returns