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General info

How can I find the size and dimensions of a product?

We try to provide size information as a guide in our product Specifications and wherever possible we include a dimensional drawing in the images, please check through all the images for the product you are interested in. Dimensions in the Specificati

Is your play equipment suitable for commercial use?

No sorry, our products are tested to meet the safety standard EN-71 and are for domestic use only. We are currently not able to supply Playhouses, Swing sets, Climbing Frames or any other play equipment for use in public spaces or commercial settings

Are the products hard to build and how long does it take to build?

Most items are straightforward to build, if you are comfortable with simple DIY projects or flat pack furniture you should be fine, and we provide detailed instructions to help you through all steps of the process. All products are different and depe

What tools are required?

Again, this depends on the type of product you have purchased. Wooden products are not pre-drilled so a drill, measuring tape and screwdriver are recommended. Detailed instructions are provided with all products and our customer service team is avail

What do I need to do to prepare my garden?

Our products such as Sheds, Climbing Frames, Swing Sets and Garden Storage solutions are designed to only be erected on flat level ground to avoid the risk of injury or damage. Some of our items require groundwork to prepare a solid base for them to

Is a Safety perimeter recommended for outdoor play equipment?

We always recommend leaving space between play equipment and other structures in the garden for safety, and would suggest a 2m perimeter

There are cracks in the wood, is it safe?

Natural wood may experience splitting or cracking, but this is normal especially for heartwood which is the strongest part of the tree. Please be assured that these natural occurrences do not compromise the structure or strength of the item. Even if

There is green staining on some of the wood?

We use a pressure treatment for a lot of our timber to help ensure a long lifespan for your chosen product, however a side effect of this treatment can be a green stain on the surface of the wood, this is perfectly normal and totally safe.

Is the wood treated, do I need to do anything else?

We use pressure treated timber for a lot of our products, but also untreated timber depending on the range. If the product is listed as untreated such as Shed and PolarPlay range, we would recommend treating the timber with a suitable wood preserver

Is the timber treated for Storehaus Sheds?

Storehaus made the decision to offer their garden buildings treatment free and reflect this in the price. All treatments need to be reapplied annually whether the manufacturer applies this the first year or not so why not have the choice from the beg

Are shed panels pre-assembled?

All Storehaus Shed panels are pre-assembled including the roof panels, so it is just a case of fastening these together and adding the felt and trim

What surface do you suggest a shed is installed on?

All garden buildings should be installed on a level firm surface; some people prefer to add a slab or concrete base. We also offer a Storehaus Shed base pack for people who want extra protection against rot at the base, this pack lifts the standard f

Do Storehaus sheds have a floor?

Yes, Storehaus sheds use the same 12mm shiplap that we use for the rest of the shed, on top of 32mm floor joists.

What size timber is used for the framing of Storehaus sheds?

Sometimes a shed can look great on the outside and then when you open the door the timber used for framing is thin and liable to warp. Yeah, that doesn’t impress Storehaus either, that’s why they use 32mm x 32mm framework so when you get 2 panels con

What material are the Storehaus shed windows made from and what do they mean by window units?

Storehaus UV-resistant shatterproof styrene for their windows. By window units, they mean that instead of providing customers with sheets of window material that they then have to fix in place with beading Storehaus pre-assemble their windows which a

Is planning permission required for garden structures?

As long as the structure is under 2.5m tall, you should not require planning permission. However, there are exceptions such as if you wish to install the product in your front garden or if the product would cover over 50% of your garden so we always